Booking Terms & Conditions

To secure an advance reservation we ask for a deposit of the first nights stay (full payment if staying one night) which is non refundable.

When cancellation or alteration occurs less than 21 days before stay, full payment of the duration of the stay is due.

No exceptions will be made to the terms and conditions. We recommend you take out insurance however unlikely you think your cancellation may be. Travel insurance for UK based holidays can be as little as 6.00 per person, please consider this option. Try www.comparethemarket.com or www.gocompare.com for a variety of insurance quotes.

A deposit will secure your advance booking and must be paid at time of booking. Deposits can be paid with a credit card which incurs a 2.6% transaction fee or with a debit card which is free of charge.

Card details will be kept securely and used in case of cancellation or alteration. Please refer to the terms and conditions

The remaining balance is payable during your stay. Cash sterling, credit card with a 2.6% transaction fee or debit card is accepted.

In the event that a room is unavailable on arrival due to unforeseen circumstances (fire, flood etc.) we will attempt to locate suitable alternative local accommodation at no extra charge. Where this is not possible, or alternative accommodation is not required, we will, of course, refund the sum paid for the room.

In the event of malicious, wilful or negligent damage to the room or other property, we will charge the amount of any loss sustained by the Trelawney Guest House (including business interruption losses) to the registered customer. The person making the booking is liable for any damage and costs. The lead person's card details will be used to deduct all reasonable costs. Where payment by the customer is not forthcoming we will pursue the matter through the civil courts.

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Trelawney Guest House,
6 Melvill Road,
Falmouth,
Cornwall.
TR11 4AS